FreeScout
FreeScout is a lightweight, powerful help desk and shared mailbox application written in PHP using the Laravel framework. It provides unlimited agents, tickets, and mailboxes with seamless email integration, customer portal, knowledge base, and live chat functionality. A secure, mobile-friendly alternative to Zendesk and Help Scout that you can self-host.
FreeScout is a super lightweight and powerful free help desk and shared inbox application written in PHP using the Laravel framework. It is the perfect Zendesk and Help Scout alternative for those who need professional customer support capabilities without the high subscription costs.
Key Features
- Unlimited support agents, tickets, mailboxes, and customers
- Secure by design with modern security practices
- 100% Mobile-friendly responsive interface
- Multilingual support (30+ languages)
- Seamless email integration with SMTP and IMAP
- Modern Microsoft Exchange authentication support
- Collision detection when multiple agents view the same ticket
- Auto replies, saved replies, and internal notes
- Merge, move, and forward conversations
- Push notifications and open tracking
- Satisfaction ratings and spam filtering
Advanced Capabilities
- Built-in knowledge base for self-service support
- Customer portal for ticket submission and tracking
- Live chat functionality
- LDAP integration for authentication
- Slack, WhatsApp, Facebook, and Telegram integrations
- Kanban boards for visual task management
- Keyboard shortcuts and mentions
FreeScout is a pure PHP/MySQL application that can be easily deployed even on shared hosting, giving you complete control over your help desk data without vendor lock-in.
| Delivery Time: | Immediate Download |
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